Bespokemetrics – Performance Review
At Bespoke Metrics, I primarily focused on the Compass web application. This product specializes in risk management and integrates General Contractors, Insurance Agencies, and Subcontractors during the pre-construction workflow.
I spearheaded the development of a feature initially known as QAQC, later renamed ‘Performance Review.’ This feature aimed to provide General Contractors with a comprehensive assessment of Subcontractors, combining qualitative feedback with quantitative metrics (the Q Score).
By offering insights into a Subcontractor’s performance in business practices, finance, and safety, we sought to empower GCs to make informed decisions and mitigate risks during the pre-construction phase.
Our primary user was the GC’s Risk Manager, responsible for assessing and mitigating various risks on construction sites. With a deep understanding of the industry, Risk Managers evaluate potential financial, operational, and safety hazards, aiming to protect the organization, employees, the public, and the environment
Frustrations:
- Limited to quantitative data (business, finance, safety) for subcontractor evaluation.
- Lack of qualitative feedback from past collaborators.
- The time-consuming process to gather additional information through interviews and reference checks.
Subcontractors were another key user group for this project. Subs are individuals or companies hired by General Contractors to complete specific tasks on a construction project.